FAQ

1. What sizes do you offer?

We offer a wide range of sizes from XS to plus sizes. Each product page includes a detailed size chart to help you find the perfect fit. If you have any questions about sizing, feel free to contact our customer support team for assistance.

2. How do I place an order?

To place an order, simply browse our collection, select the items you’d like to purchase, and add them to your cart. When you're ready, proceed to checkout to enter your shipping information and payment details. Once your order is complete, you'll receive an order confirmation email.

3. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. You can choose your preferred method during the checkout process.

4. How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package through the shipping carrier's website.

5. Can I change or cancel my order after placing it?

We process orders quickly to get your items to you as soon as possible. If you need to make changes or cancel an order, please contact us immediately. Unfortunately, we cannot guarantee that changes can be made once the order is processed, but we will do our best to assist you.

6. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination. You can view shipping options at checkout based on your location.

7. How do I return or exchange an item?

We accept returns and exchanges within 30 days of receiving your order. Items must be in their original, unworn condition with tags attached. To start a return or exchange, please contact our customer service team, and we’ll provide instructions on how to proceed.

8. How long does shipping take?

Shipping times depend on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days, with standard shipping taking 3-7 business days within the U.S. International orders may take longer, depending on the destination.

9. Do you offer gift cards?

Yes! We offer digital gift cards that can be used on our store. You can purchase them directly from our website, and they’ll be delivered to your email instantly.

10. Can I sign up for your newsletter?

Absolutely! By signing up for our newsletter, you'll receive exclusive discounts, new arrivals, and style tips straight to your inbox. You can sign up at the bottom of our website or during checkout.

11. How do I contact customer support?

If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at store.klassytrends@yahoo.com through our contact page. We aim to respond to all inquiries within 24-48 hours.

12. Are your products sustainable or eco-friendly?

At KlassyTrends we are committed to offering sustainable and eco-friendly products whenever possible. We work with brands that prioritize ethical production practices and use eco-conscious materials. Be sure to check the product description for any specific sustainability information.

If you have any other questions, feel free to reach out—we’re here to help!